Terms of service

OVERVIEW

Welcome to Misty Nature Essence

The terms “we,” “us,” and “our” refer to Fuja Synergy Group Ltd, trading as Misty Nature Essence (“the Store”).
Fuja Synergy Group Ltd operates this website and online store, including all related information, content, tools, features, products, and services (collectively, the “Services”) to provide you — our valued customer — with a curated shopping experience.

Misty Nature Essence is powered by Shopify, which provides the e-commerce platform enabling us to deliver these Services to you.

These Terms of Service (the “Terms”), together with any policies referenced herein, outline your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy [insert link]. If you do not agree to these Terms or the Privacy Policy, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are of the age of majority in your state or province of residence. You also represent that you have the authority to allow any of your minor dependents to use the Services on devices you own, manage, or control.

To use our Services, including browsing our online stores or purchasing any products, you may be asked to provide certain information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, complete, and current, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to provide accurate representations of our products and services on our online stores. However, please note that colors, sizes, or product appearance may vary from how they appear on your screen due to your device type, display settings, or configurations.

We do not warrant that the appearance or quality of any product or service purchased by you will meet your expectations or be identical to representations on our website.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer to any person, region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Fuja Synergy Group Ltd (trading as Misty Nature Essence) reserves the right, at its sole discretion, to accept or decline any order. Your order is not considered accepted until we confirm acceptance and process your payment.

Please review your order carefully before submission, as we may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of the order.

All purchases are subject to return or exchange solely in accordance with our Refund Policy [insert link].

You represent and warrant that your purchases are for personal or household use only, and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is placed and will be confirmed in your order confirmation email. Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices displayed in our online store may differ from prices in physical stores or those offered by third-party sellers. From time to time, we may offer promotions that affect pricing, which are governed by separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all orders. You also agree to promptly update your account information, including email addresses, credit card numbers, and expiration dates, so we can process transactions and contact you if necessary.

You represent and warrant that:

The credit card information you provide is true, correct, and complete;
You are authorized to use the credit card for your purchase;
Charges incurred by you will be honored by your credit card company; and
You will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. Misty Nature Essence is not responsible for delays caused by shipping carriers, customs processing, or other events outside our control.

Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including but not limited to trademarks, brands, text, images, graphics, product reviews, videos, audio, and the selection, arrangement, and design of content, are owned by Fuja Synergy Group Ltd (trading as Misty Nature Essence), its affiliates, or licensors, and are protected under UK and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, perform, republish, download, store, or transmit any materials without prior written consent. Nothing in these Terms grants you any license or rights under any patent, trademark, copyright, or other intellectual property of Misty Nature Essence, Shopify, or third parties.

Trademarks: Misty Nature Essence’s names, logos, product and service names, designs, and slogans are trademarks of Misty Nature Essence or its affiliates/licensors. You may not use these trademarks without prior written permission. Shopify’s trademarks, including its name, logo, product, and service names, designs, and slogans, belong to Shopify. All other trademarks displayed in the Services are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

From time to time, you may have access to optional tools or features provided by third parties as part of the Services. We do not monitor, control, or endorse these tools. Access is provided “as is” and “as available”, without any warranties or representations.

You acknowledge that your use of such third-party tools is entirely at your own risk. You should review and approve the terms and conditions of the relevant third-party provider(s) before using any optional tools.

We may also introduce new features, tools, or resources in the future. Any such additions are considered part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Misty Nature Essence is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Misty Nature Essence. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Misty Nature Essence, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Misty Nature Essence.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Misty Nature Essence, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Misty Nature Essence, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Misty Nature Essence, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Misty Nature Essence, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Misty Nature Essence is headquartered. You and Misty Nature Essence consent to venue and personal jurisdiction in such courts.

SECTION 22 – HEADINGS & FULL DISCLAIMER

Imported Products & Liability Notice

Certain products sold by Fuja Synergy Group Ltd (trading as Misty Nature Essence) are imported directly from Nigeria. While we take all reasonable steps to ensure that such imported goods comply with UK consumer safety and quality standards, please note that our insurance and product liability coverage currently apply only to products sourced from within the United Kingdom and the European Union.

Customers are advised to review all product and ingredient information carefully before use. If you have sensitive skin, allergies, or known sensitivities to any ingredients, we recommend performing a patch test prior to application. Discontinue use immediately if any irritation or adverse reaction occurs.

By purchasing imported products, you acknowledge that these items are supplied under the above terms and that you accept full personal responsibility for their use. Comprehensive product information, ingredient lists, and safety documentation are available upon request. Please contact us before purchase if you have any questions regarding a product’s origin, composition, or suitability.

Headings

The section headings in this agreement are provided for convenience only and do not limit, modify, or otherwise affect the interpretation of these Terms & Conditions.

SECTION 23 – CHANGES TO THESE TERMS OF SERVICE

You may review the most up-to-date version of these Terms of Service at any time on this page.

Fuja Synergy Group Ltd (trading as Misty Nature Essence) reserves the right, at its sole discretion, to amend, update, or replace any part of these Terms of Service by posting the revised version on this website.

It is your responsibility to review this page periodically for any updates or changes. Where required by law, we will notify you of any material modifications to these Terms, and such updates will take effect on the date specified in the notice.

Your continued access to or use of our Services after any revisions have been posted constitutes your acknowledgment and acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at fujasynergygroup@gmail.com.
Our contact information is posted below:
Fuja Synergy Group
fujasynergygroup@gmail.com

82, The Boulevard Canton, Cardiff, CF11 8FW

07873296553

Registration Number: 15863542